Instagram sorry we couldn’t Complete your Request

Published by Tessa Smith on

how to fix sorry we could not complete your request

All social networking platforms have their share of bugs, and Instagram is no exception.
Some users have had issues with the “Instagram Reels Not Working” and now “sorry we couldn’t Complete your Request”.

The error notice “Sorry we couldn’t fulfill your request” appears frequently on Instagram.

Instagram sorry we couldn't Complete your Request

There are a number of reasons why this error may occur, including your account being suspended for violating Instagram policies, poor server connectivity, the wrong username and password, and so forth.

For those of you who have seen this error notice, and are wondering what it means and how to fix it, we have the answers.

We’ve compiled all the solutions to the Instagram ‘Sorry we couldn’t complete your request‘ problem in the following post.

Let’s start with simple fixes first and then move to a complex approach.

1. Verify that you have working internet service.

For the most part, this error message is caused by an inability to connect to the internet, but it can also occur for a variety of other reasons.

Check to see if your mobile data is working and whether or not you’ve activated it.
Check to see if you’ve exhausted your mobile data allotment(no balance left) before trying to reconnect; if so, you may need to buy more.

For sure, you can use Wifi when you don’t have mobile data, but when using Wi-Fi, ensure sure you’re within range of the router and that you’re not too far away from it.

Try to run Youtube video in HD mode, if the video is taking very long to turn that means your internet connection is not as good as it should be.

2. Check to see whether Instagram’s servers are down before proceeding with the rest of the fixes

While Instagram’s servers are normally up and running, it is possible that they are not, in which case you may be unable to access your account.

Check Instagram’s down detector to see if there are any current problems or issues with their servers.

Instagram sorry we couldn't Complete your Request

3. Use your Facebook account to Sign

Another option is to use your Facebook account to log in to Instagram.
You must first connect your Facebook account to your Instagram account in order to do this:

  • Sign in to your Instagram account using a web browser.
  • Log in by going to “Settings” > “Accounts Center.” > “Setup Accounts Center”.
  • Tap Add Facebook account and log in to or select the account that you want to connect.
  • As the last step, erase the data from all your Instagram apps under your phone’s settings.

Finally, use your Facebook account to re-enter Instagram.

4. Clear Instagram Cache

Instagram’s full functions can be improved by removing damaged files and data from the app’s cache.

Follow the below methods to clear the cache.

  • Go to your mobile settings.
  • Then Tap on Apps and find Instagram.
  • Then Tap on Storage and then Clear Cache.

Steps in Pictures below:


sorry we couldn't  complete your request intsagram


sorry we couldn't  complete your request intsagram
sorry we couldn't  complete your request intsagram


sorry we couldn't  complete your request intsagram

5. Restart your mobile device if necessary

The simplest remedy to many tech problems is to reset your phone. Hold down the power button and select ‘Restart’ to restart your phone.

You must restart your phone in order to re-establish your network connection. Restarting will assign your mobile a fresh connection and a new session.

If this doesn’t solve the problem, proceed to the next step.

6. Update Instagram on your phone

The problem could be caused by the fact that you are not using the most recent version of the Instagram.
To update your Instagram:

  • Take a look at the Google Play or App Store.
  • Make sure you’re up to the current Version.
  • If an Instagram update is available, simply tap on ‘Update’ to install it.

If it didn’t fix the issue, proceed to the next steps.

7. Reinstall Instagram App

You can also try uninstalling and then reinstalling the Instagram app to fix the “Sorry, we couldn’t complete your request” error message.

  • If you are using Android, go to Settings, then ‘Apps & notifications.
  • Instagram’s app can be uninstalled by clicking “Uninstall.”
  • After that, look for Instagram on Google Play or the Apple App Store.

Click the ‘Install’ button.

8. Disable your Instagram account for the time being

It will be possible to use the app again after you temporarily disable your account.

Instagram may be accessed with a web browser. The App does not allow you to deactivate your account.

  • Log in to your account and select the ‘Edit Profile’ option from the drop-down menu.
  • At the bottom-right of the page, click ‘Temporarily disable my account.’

Steps in Pics


Instagram sorry we couldn't Complete your Request


Instagram sorry we couldn't Complete your Request

Select the reason why you disable your account Select “Temporarily disable my account” once again.

Wait at least 12 hours before you log in again, please note disabling will not remove any of your items.

You can use the mobile app to log in and this time you should now be able to connect into your account without encountering any issues.

9. Using another device or web browser, access Instagram.

Try signing into Instagram on a different device, as well. Try out a different phone, tablet, or web browser on a PC.

This will allow you to determine if the problem is specific to your mobile app.
If you’re able to log into your Instagram account on another device, then the Instagram server isn’t the cause of your issues.

You can try the next tip if you’re still having trouble signing in.

Now let’s move to the More specific and techy part.

10. Update the Android ID and IMEI number

If you’re running Android and have previously rooted your device, this might work for you.

Before you do anything else, make sure Instagram is removed from your phone.

  • Then, modify the phone’s IMEI and Android ID.
  • Afterwards, restart your Android device.
  • Restart your computer, and then reinstall the Instagram app.
  • The process of signing into your account should now be complete.

Learn: How to see someone’s Followers on Instagram

11. Go to the Instagram Help Center and verify your account.

If all workarounds have failed, you may want to contact the Instagram Help Center:

Get help signing in by tapping on the “Get help signing in” option on Android or the “Forgotten password?” option on iPhone, or by clicking “Forgot your password?” from an internet browser.

sorry we could not complete your request
  • Providing your phone number is required.
  • If you’ve forgotten your password, an SMS will be sent to your phone with a six-digit security code.
  • Once you’ve done that, you’ll be prompted to input the six-digit code.
  • Verifying your account is the next step.
  • Restart the app if it hasn’t already done so.

Reopen the app and sign in again, this should surely help.

12. Contact the Instagram Help Center

Consider contacting Instagram’s support center if all alternatives fail.

  • Go to your Instagram profile.
  • Go to ‘Settings’ by clicking the three-line icon in the upper right corner of the screen.
  • Settings
  • Select ‘Report a problem’ from the ‘Help’ menu.
  • Then click on “Report a Problem”
  • Add the problem in the description as well.
instagram-signup-sorry-we-coudl't-not-complete your request-instagram-down

Other Solutions

13. Make a copy of your Instagram profile

Cloning your account is an additional option for resolving the problem.
You can use cloned Parallel Space app from a third party to accomplish this.
The App allows you to simultaneously use Instagram on another app on your phone.

  • To use Parallel Space, you’ll need to download and install the software.
  • Open the app and create an Instagram clone once it has been downloaded.
  • Your Instagram home page will now have a shortcut for you to use.
  • Log in with credentials by opening the clone.
  • You should have no problems logging into your Instagram account now.

Learn Here: How to make money on TikTok

Tessa Smith

Tessa is a technology enthusiast, Digital Marketer, and tech support with over 4 years of experience. She has worked as Freelance digital marketer. Tessa enjoys writing helpful content about technologies and latest apps.